From Inquiry to Immersion: The Journey of a 5-Star Resort with 360INT
[vc_row][vc_column][vc_column_text]Selling a room is easy. Convincing someone they’ve made the right choice before they even pack? That takes something more.“
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A five-star resort can have the best amenities, perfect weather, and a reputation that sparkles. But if it can’t capture the imagination online—if the magic doesn’t translate across screens—it risks becoming just another tab in a traveler’s browser.
At 360INT, we don’t just showcase spaces. We activate them. This is the story of how we partnered with a globally recognized hospitality brand to transform a MICE-ready airport hotel into a pre-booking experience that builds confidence, trust, and excitement from the very first click.
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The Challenge: More Than Just a Nice Room
The resort in question had two major USPs:
-> A massive ballroom perfect for luxury weddings and corporate galas
-> A prime location near the international airport, ideal for MICE travelers
-> But their original Matterport tour—delivered by another provider—didn’t convey that. It was flat, basic, and uninspiring and come up with 27 Matterport Links (one link per room, facilities and so on).
-> It didn’t explain why these spaces mattered or how they fit the needs of diverse guests.
The resort team came to 360INT not just for a rescan—but for a new story.
Our Approach: From Static to Strategic
Our process began not with a camera—but with a conversation.
We asked:
- Who is your audience—planners, couples, business travelers?
- What emotional journey should the viewer experience?
- What objections or hesitations can we dissolve visually?
From there, our creative strategy team built a concept:
- Highlight scale with panoramic vantage points and AR overlays.
- Emphasize MICE logistics with shortcut menus that jump to breakout rooms and business centers.
- Use mood music and embedded testimonials for the wedding segment.
- Deliver the entire experience in multiple languages to serve an international audience.
Tech with a Soul: Our Developer Team’s Touch
360INT doesn’t just scan—we innovate.
Using our in-house dev team, we layered on features that competitors simply don’t offer:
This wasn’t a walkthrough. It was a guided experience, created with purpose—and precision.
The Outcome: Confidence, Bookings, and Brand Love
Within 90 days of launch, the resort saw:
Positive feedback from wedding planners who “felt the energy” of the venue without flying in
Most importantly? Their team started using the 3D tour not just for marketing—but as a sales tool in pitch decks, virtual showings, and event follow-ups.
“It’s the first time a digital asset truly felt like an extension of our hospitality.”
— Director of Sales, 5-Star Resort
Practical Tip: Think Beyond the Tour
If you’re considering a 3D scan, don’t stop at what the camera sees. Ask:
What message do you want to send?
Who are you speaking to—and in what language?
How will your team use this experience in daily sales or operations?
The answers will guide your strategy—and reveal how far you can go when you think past the basics.
Conclusion: A New Standard of Digital Hospitality
Virtual tours are no longer novelties—they’re expectations. But the difference between a scanned space and a tailored experience is the difference between clicking through and committing.
At 360INT, we believe in building digital tools that feel like hospitality. Personal, thoughtful, generous.
If that’s what you want for your brand, we’d love to co-create it with you.
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